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Travelcards: prices & how to buy one
If you’re looking for information about the System One travelcard range – e.g. prices and where to buy them, then you can find it right here on this website by clicking the "Travelcard range" tab at the top of this page.

Journey information: bus & tram
If you’re looking for timetable or journey information, then you can visit your local GMPTE Travelshop or visit www.traveline.org.uk If you’re unable to find the information you need, call Traveline on 0871 200 22 33. (Calls cost 10p from BT landline. Calls from other service providers and mobiles may vary).

Traveline is open between 7am and 8pm Mondays to Fridays and 8am to 8pm on Saturdays and Sundays. If your call isn’t urgent, you can avoid the queuing system by calling between 7pm and 8pm or on Sundays.

The major local bus companies and the tram provide up to date and detailed timetable information on their own websites. To access individual operator websites, click on the "about us" link at the top of the page.

Journey information: rail
08457 48 49 50
www.nationalrail.co.uk

Replacing lost or stolen travelcards
System One is only able to replace lost or stolen annual travelcards. Therefore, if you lose your annual travelcard you should:-

  • Get a lost or stolen crime reference number from your local police station
  • Provide proof of purchase (GMPTE Travelshops issue a receipt when you buy an annual travelcard)
  • Write to GMPTE at the address below, enclosing your crime reference number and proof of purchase

We're sorry but we're unable to receive or respond to enquiries via the website. GMPTE Travelshops are unable to respond to lost or stolen requests, so please make sure you follow the process outlined above - many thanks.
 
If you can't find the information you need here, then please visit your local GMPTE Travelshop or call Traveline.
 
Please note: Traveline is for route, timetable and ticketing enquries only.
 
If you have a specific complaint, then you should write to:-
 
Customer Service
System One Travelcards
c/o GMPTE
2 Piccadilly Place
Manchester
M1 2BG