Frequently Asked Questions

PLEASE NOTE:

If you are a Young person or Adult member and require a replacement membership ID card please contact our customer services team. Please send an email stating your name, membership and telephone number to:- customerservices@systemonetravelcards.co.uk

Where can I get info about System One travelcards and prices?

If you’re looking for information about the System One travelcard range – e.g. prices and where to buy them, then you can find it right here on this website. Alternatively you can visit any TfGM Travelshop.

What are the terms and conditions for System One travelcards?

Terms and conditions of sale for our E-Bus Savers are clearly visible during the online purchase process.

Terms and conditions of use are printed on the reverse of your E-Bus Saver and your Membership photocard.

Terms and conditions for our travelcards sold via TfGM Travelshops and PayPoint shops can be found here

How many days in advance can I buy an E Bus Saver online?

You can buy your E Bus Saver 7 days or more in advance of the start date. We need a minimum of 7 days to process and deliver it to you safely.

What should I do if my E Bus Saver isn't delivered before the start date?

Please email our helpdesk customerservices@systemonetravelcards.co.uk including a daytime telephone number and we'll be happy to help.

What debit/credit cards do you accept online?

We accept the most commonly used debit and credit cards. Sorry but we don't accept American Express or Diners.

Is there a charge for using my debit/credit card online?

No. System One doesn't charge customers for using debit or credit cards to purchase E Bus Savers.

Is there a delivery charge?

There's no charge for standard, first class delivery of your E Bus Saver. However, if you prefer, you can select 'Special Delivery' for an additional charge during the purchasing process.

What should I do if the E Bus Saver or Photocard isn't correct when I receive it?

We take every care to ensure your E Bus Saver and/or membership photocard are processed and delivered correctly. However, if you do spot something, then our helpdesk will be happy to help.

Please email customerservices@systemonetravelcards.co.uk including a daytime telephone number.

What should I do if I can't make a successful purchase online?

If you've been unable to complete a successful transaction, in the first instance we'd ask you to contact your bank or card provider. If they confirm there isn't any issues with the card itself, then please get in touch by emailing our helpdesk customerservices@systemonetravelcards.co.uk and they'll be happy to investigate further.

Don't forget, you can still buy System One Bus Savers at more than 800 PayPoint shops in Greater Manchester, including TfGM Travelshops.

What do you do with my personal data?

Personal data is collected when you purchase an E-Bus Saver or get your System One membership photocard via this website. If you sign up to membership at a TfGM Travelshop, then your data is collected on a paper form and uploaded into our database.

We store your personal data for the purpose of membership processing and identification. And if you’ve opted in to receive further information from us, or given us permission to pass on your details to a third party, then we may use it in this way, for training purposes or fraud investigation.

Full details of our privacy policy are here on this website. Click the ‘privacy policy’ link in the footer section at the bottom of this page.

Where can I get journey information?

We have a link right here on this website via the ‘Plan your journey’ box on the homepage.

Alternatively you can visit your local TfGM Travelshop. If you prefer, you can call Traveline on 0871 200 22 33. (Calls cost 10p from BT landline. Calls from other service providers and mobiles may vary).

Traveline is open between 7am and 8pm Mondays to Fridays and 8am to 8pm on Saturdays and Sundays. If your call isn’t urgent, you can usually avoid the queuing system by calling between 7pm and 8pm or on Sundays.

The major local bus companies and Metrolink tram also provide up to date and detailed timetable information on their own websites.

For rail information, call 08457 48 49 50 or visit www.nationalrail.co.uk

What happens if I lose my travelcard or it’s stolen?

Please see Customer services here on this website.

Who owns System One?

"System One Travel" is the brand name (and product range) promoted by Greater Manchester Travelcards Limited. For further information, please click About us in the 'What is System One' section of the website.